We use a selection of courier services with delivery times between 3 - 5 business days for metro areas and 3 - 10 business. Courier deliveries are made during business hours, Monday to Friday only.
1. Entry of an incorrect or incomplete address during checkout.
2. Incorrect payment information was entered against the order. Please double check all details at time of checkout as your order will only be created upon receipt of payment.
3. In the event an order is flagged for verification we may need to get in contact via phone before dispatching some orders. Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination to protect the card holder, and this may delay shipping.
4. Occasionally if a particular product is in high demand we may need to supply product from outside of our standard delivery network. This can cause delays in dispatch if orders are directed to regional locations etc.